The Department provides a vital service to people across the state by working to ensure that New York State’s food and feed supply is safe to consume. From licensing businesses and conducting inspections, to collaborating with partners on new and innovative approaches to food safety, this work is critical to ensuring that the safety of the food supply is maintained from producer to consumer.
Department staff conduct over 30,000 inspections each year and investigate nearly 2,800 consumer complaints. The Department has jurisdiction over more than 35,000 food handling establishments and is responsible for initiating food recalls when necessary.
The Produce Safety Rule sets forth new standards for growing, harvesting, packing, and holding of produce.
The Human Food for Preventive Controls Rule sets forth new requirements and updates existing requirements for facilities that manufacture, process, pack, or hold human food.
New York animal feed and pet food businesses should understand the new requirements, including Good Manufacturing Practice standards and more.
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The Department investigates every complaint allegation which falls under its jurisdiction. Complaint investigations are prioritized based on the food safety risks associated with the situation.
Complaints involving a known allergic reaction to a specific ingredient can be referred to the Department. Illnesses caused by consumption of food should be reported to your local health department.
Please have as much information as possible in your complaint. This includes information such as the store where the product was purchased, the brand, container type and size, any codes on product, and when the product was purchased.